What is Salesforce? Help Desk Software Review 2019

arenacloud.blogspot.com | Help Desk Software review 2019 Desk.com Salesforce

What is Desk.Com?

Desk.Com has been one of the main help desk software program apps available on the market for the closing six years. The dealer, Salesforce, however, is restructuring its platform services and as a result, it has determined to launch some other application to replace Desk.Com. This way that this software program won’t be to be had any more for brand new customers and could be formally retired on March 20, 2020.

No. 1 spot in this category is held through Freshdesk which has a score of nine.8 and has gained our Best Help Desk Software Award for 2017. You can try out Freshdesk totally free here.

Desk (previously Assistly) for those who are nevertheless the usage of it has been a quick, smooth way to supply “heroic” customer service. It is geared in the direction of SMEs, however, is also effective and comprehensive for huge firms.

Customer conversations are collated in a single channel wherein your team can collaborate to deal with, prioritize, customize, and manage responses with efficiency to meet patron issues through electronic mail, telephone, chat, and social media. Add or dispose of part-time retailers while wished, and song and have interaction patron sentiments with fully incorporated social media equipment.

Integration with Social Media: fifty percent of Internet customers visit a social network each day, and lots of search for customer service there. Desk helps you screen the customer experience on social networks and resolve problems in which clients live and play. For example, you may offer social support thru Facebook Private Messaging.

Enjoy mobility with Android, iOS, BlackBerry Desk apps or mobile browser version.

Overview of Desk.Com Benefits

Read directly to find out about the several Desk blessings:

View and answer all purchaser inquiries in a single spot

No want to replace windows and tools with the Universal Inbox get entry to electronic mail, Twitter, Facebook, chat, telephone and dialogue forums. It is as easy as the use of your e mail, only greater effective and encompassing.

Never pass over a case again.

Desk collects all patron interactions from all channels–phone, electronic mail, social networks, chat–that your dealers can efficiently screen and respond to. It lets in you to pass reading each e mail with the aid of categorizing them with Case Filters the use of labels or custom fields. Tracking status and precedence instances are likewise made less complicated.

Help customers assist themselves.

Create your custom Support Center with the Desk editor, selecting your shade, contact forms or maybe completely tweak the layout with CSS and HTML to in shape your internet site. The Content Manager lets in you to update and personalize the Support Center for distinctive manufacturers while not having to watch for an I.T. Body of workers. Likewise, upload integrated network discussions function to your website.

Be more productive

Create guidelines to hurry up customer support, which includes car project of obligations, set case’ repute, position institutions, and precedence placing. Use Macros to trouble fashionable response or perform simultaneous moves. Select all cases to trade fame or proprietor with one motion. Use badges to reward overall performance and motivate employees.

Also Read : What is Freshdesk ? Help Desk Software 2019

Customer profiles

Associate customer history like beyond or pending issues, contact and agency facts in every case so your sellers can personalize the response. Tap Sales Cloud inside Desk to view or act on patron statistics in real time.

Get the at-a-look summary of all key metrics

The desk has an intuitive dashboard that gives you week over week or month over month analytics and examines outliers. Measure right now overall agent performance for resolved or pending cases. Customize purchaser reviews to focus on your priorities.

Enjoy multi-lingual customer service.

Respond and provoke clients in their native language with about 36 languages and versions on hand via the smart content material management device. Assign languages to marketers based on fluency for a max outcome.

Mobile

Bring Desk with you on region every time or wherever you have Internet connectivity. Supports iPad/iPhone, Android, and Blackberry gadgets. Mobile features encompass Reply employing Email, Notifications, Pocket Power and Mobile Support Center.

Salesforce integration

The desk is synced with Salesforce allowing income and assist teams to share the same holistic view of a client resulting in steady service and deliverables.

Overview of Desk.com Features

Universal Inbox

• Email
• Twitter/Facebook
• Live chat window
• Phone
• Community discussions

Case management

• Case filters and business rules to organize priorities and queues
• Escalation and case tracking
• Labels and notes for sorting

Support Center

• Custom branding
• Content management for non-IT user
• Multi-brand support

Productivity

• Business rules for auto tasking
• Macros to perform simultaneous actions
• Bulk updating
• Reward system

Customer profiles

• Customer history in one place
• Salesforce integration

Business insights

• Preconfigured reports
• Agents performance reports
• Customizable reports

Multi-lingual support

• 36 languages including English, Spanish, Chinese and Portuguese variations

Mobile

• iOS
• Android
• BlackBerry
• Mobile browser

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